Patient Bill of Rights
- Not to be denied participation in all treatment services based on the grounds of race, color, creed, sex, sexual orientation, national origin, disability, diagnosis, religion, age, or socioeconomic status.
- To be considered and receive respectful care.
- To reasonably expect Staff members responsible for your care and welfare to share complete and current information concerning your condition.
- To know by name and position the staff members responsible for your care.
- To be reasonably considerate of your privacy, be treated with respect through fully recognizing your dignity, individuality, and suitable cultural needs.
- To expect a reasonable response to your requests.
- To be free from all forms of abuse or harassment, neglect, or exploitation.
- To be reasonably informed of medical and/or ancillary services charges at the time of checkout.
- To be afforded the opportunity to participate in planning and implementation of your treatment program, to refuse care, treatment, or services in accordance with current law and regulation.
- To the maintenance of confidentiality of your clinical records.
- To access information contained within your medical record.
- To be informed, when appropriate, about the outcomes of care, including unanticipated consequences.
- To be honest about all matters that relate to you as a patient.
- To provide staff with accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters about your health.
- To report any perceived risks in your care.
- To report any unexpected changes in your condition to those responsible for your care and welfare.
- To follow the care, service, or treatment plan developed.
- To ask questions when you lack understanding or have concerns about your care plan.
- To understand the consequences of the treatment alternatives and not following your care plan.
- To know the staff who are caring for you.
- To be considerate and respectful of the rights of both fellow patients and staff.
- To honor the confidentiality and privacy of other patients.
- To be considerate of the property of The Mocek Spine Clinic.
- To assure the financial obligations of your healthcare are fulfilled as promptly as possible.
How to File a Complaint
Verbal complaints can be made by calling the main number at (501)-224-4001 and asking for the clinic manager or asking in-person while on the premises. Written correspondence addressed to the clinic manager will be handled in the same manner. All complaints will be dealt with in a timely manner.