1. Not to be denied participation in all treatment services based on the grounds of race, color, creed, sex, sexual orientation, national origin, disability, diagnosis, religion, age, or socioeconomic status.
  2. To be considered and receive respectful care.
  3. To reasonably expect Staff members responsible for your care and welfare to share complete and current information concerning your condition.
  4. To know by name and position the staff members responsible for your care.
  5. To be reasonably considerate of your privacy, be treated with respect through fully recognizing your dignity, individuality, and suitable cultural needs.
  6. To expect a reasonable response to your requests.
  7. To be free from all forms of abuse or harassment, neglect, or exploitation.
  8. To be reasonably informed of medical and/or ancillary services charges at the time of checkout.
  9. To be afforded the opportunity to participate in planning and implementation of your treatment program, to refuse care, treatment, or services in accordance with current law and regulation.
  10. To the maintenance of confidentiality of your clinical records.
  11. To access information contained within your medical record.
  12. To be informed, when appropriate, about the outcomes of care, including unanticipated consequences.
  1. To be honest about all matters that relate to you as a patient.
  2. To provide staff with accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters about your health.
  3. To report any perceived risks in your care.
  4. To report any unexpected changes in your condition to those responsible for your care and welfare.
  5. To follow the care, service, or treatment plan developed.
  6. To ask questions when you lack understanding or have concerns about your care plan.
  7. To understand the consequences of the treatment alternatives and not following your care plan.
  8. To know the staff who are caring for you.
  9. To be considerate and respectful of the rights of both fellow patients and staff.
  10. To honor the confidentiality and privacy of other patients.
  11. To be considerate of the property of The Mocek Spine Clinic.
  12. To assure the financial obligations of your healthcare are fulfilled as promptly as possible.

How to File a Complaint

Verbal complaints can be made by calling the main number at (501)-224-4001 and asking for the clinic manager or asking in-person while on the premises. Written correspondence addressed to the clinic manager will be handled in the same manner. All complaints will be dealt with in a timely manner.